At RioConnect Bank, your privacy is a priority. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our e-banking platform through our website, mobile applications, or any other services we offer.
1. Information We Collect
a. Personal Information
When you register or use our platform, we may collect personal data including:
- Full name
- Email address
- Profile picture (optional)
- Contact details
b. Bank and Campaign Information
For users creating campaigns or managing funds, we collect:
- Campaign descriptions
- Financial goals
- Media attachments
- Other related content
c. Donation & Payment Information
When processing donations or transactions, we may collect:
- Credit/debit card details
- Payment gateway information
- Transaction records
d. Usage Data
We also collect non-personal information such as:
- IP address
- Browser type
- Device information
- Pages visited and interactions
2. Use of Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to:
- Customize your experience on the platform
- Analyze traffic and user behavior
- Improve platform performance and security
You can disable cookies via your browser settings, but doing so may impact site functionality.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process transactions and donations
- Improve site functionality and user experience
- Communicate service updates or promotions
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal data to third parties. We may share data only:
- With your explicit consent
- To comply with legal obligations
- To enforce platform policies or protect rights, safety, and property
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy:
- User Accounts: Retained until you request deletion
- Campaign Data: Stored for a reasonable period post-campaign
- Transaction Records: Kept as required by applicable laws for auditing and compliance
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or destruction. These include:
- Secure socket layer (SSL) encryption
- Access control and authentication
- Regular vulnerability scans
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you
- Correct inaccuracies in your data
- Request deletion or restriction of processing
- Withdraw consent at any time
To exercise any of these rights, contact us at info@rioconnectbank.com.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
9. Contact Us
If you have questions, concerns, or requests regarding your privacy, contact us at:
📧 info@rioconnectbank.com
🌐 www.rioconnectbank.com
