At RioConnect Bank, we are committed to providing reliable, responsive, and secure support to all our users. This Support Policy outlines the scope, channels, and expectations of support services offered through our platform.
We offer support through the following channels:
📧 Email Support:
Reach us at info@rioconnectbank.com for general inquiries, technical assistance, or account-related issues.
💬 Live Chat:
Available on our website for real-time assistance during business hours.
📄 Help Center (Coming Soon):
Browse guides, FAQs, and troubleshooting steps 24/7.
Our support team is available during the following hours:
🕒 Monday – Friday: 9:00 AM – 6:00 PM (PST)
📆 Weekends & Holidays: Limited or emergency-only support
We strive to respond to all inquiries in a timely manner:
| Issue Type | Initial Response Time |
|---|---|
| General Inquiry | Within 24 business hours |
| Account Issues | Within 12 business hours |
| Urgent/Billing Issue | Within 4 business hours |
| Security Concern | Immediate escalation |
Our support covers:
We do not offer:
To help us serve you better, we ask that you:
Provide clear and complete information when submitting a support request
Avoid sharing sensitive account details (e.g., passwords) through unverified channels
Keep your account information up-to-date
If your issue is unresolved or you're not satisfied with the service received, you may request escalation by emailing info@rioconnectbank.com with the subject line “Support Escalation.”
We welcome your feedback to improve our services.
We may update this Support Policy to reflect changes in service delivery or support structure. All updates will be posted here with a revised effective date.
For any questions or urgent concerns, please contact us at:
📧 info@rioconnectbank.com
